Ring Groups
A ring group is a group of phone numbers, extensions or physical telephones that ring together when one extension number or extension is dialed. It’s a great way to improve call routing and distribution in different departments in a business. With ring groups, extensions can be gathered by departments like tech support, sales or accounting—and routed sequentially to all other extensions to ring simultaneously.
Name
A meaningful name for this ring group. This name is used in the Destination select list.
Extension
The extension number assigned to this ring group.
Greeting
Play a sound file upon calling the Ring Group extension.
Strategy
The selectable way in which the destinations are being used.
- Simultaneous Rings all destinations. All destination share the same thread.
- Sequence Calls destinations in sequence where order that is lower goes first.
- Enterprise Ring all destinations. Each destination uses its own thread.
- Rollover Calls destinations in sequence and skips busy destinations.
- Random A random destination will ring.
Destinations
The destination numbers are the numbers for the ring group to call. Destinations can only be local registered endpoints or external numbers.
- Extensions Local registered extensions.
- External numbers Destinations out to an external number.
- Prompt Where you determine if the call must have a dial to confirm before a pickup event.
Timeout Destination
Caller ID Name
Caller ID Number
Caller ID Name Prefix
The string that is added to the caller ID when it displays on the ringing extension.
Caller ID Number Prefix
The Number that is added to the caller ID when it displays on the ringing extension.
Distinctive Ring
Ring Back
What the caller hears when they are waiting for the Destinations to answer. (ex. Music on Hold, us-ring)
User List
Missed Call
Forwarding
Forwarding Toll Allow
Context
The context defaults to the domain name.
